Support

 Attempting to update admintools or backup gives me:

JInstaller: :Install: Cannot find XML setup file

It runs and says it completed, but it does not update.

I reset my password.
I entered the new Download ID for both products
I cleared the Joomla cache
I logged out
I cleared my browser cache
I logged in
Still does not work. Tried three times.

The old Download ID is stuck in the Joomla! update cache. That is one of the faults with the Joomla! Extension Manager, there isn't any way to force the cache to update. When you get the new version installed, there is a "Refresh" button on the main page of the Akeeba extensions to do just that.

If you give it a few hours, the cache will expire and the problem will solve itself. If you are in a hurry, you will need to download Admin Tools from our website and install it manually. Do not uninstall Admin Tools. If you do you will lose all your settings. Just install it over the version that is already there.