Support

Admin Tools

#20584 keep getting blocked

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by dlb on Wednesday, 23 July 2014 22:55 CDT

FDigital01
 i am continually being blocked by admintools on some sites even when i log in with the correct credentials. i have whitelisted my ip address, but it does change from time to time, however, if I use the correct log in credentials why would admintools block me?

dlb
That answer to that question would be in your Security Exceptions Log. If you could share the log entry, that would help me to provide more meaningful information.


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!