Support

Greetings. First want to thank you for a great product...definitely simplifies locking things down while still giving some level of control.

I initially encountered an issue with using JoomlaCK on a Joomla! site that had Admin Tools also installed. I was eventually able to resolve that through reading up on your site and theirs about configuring the .htaccess rules, so again thanks for that.

In the process of troubleshooting that, I tried reinstalling JoomlaCK on top of itself, initially thinking that maybe a file was corrupted somehow. After the installation was started, the page eventually came back with a 500 error.

Tried lots of other things thinking there was some conflicts with some less-used extensions that I'd put on this site, but in the end, I am able to recreate my issue with:
- a clean install (read: completely delete the root folder of the site, completely delete all tables from the database, then upload the Joomla! 2.5.24 installation files to the root and reinstall Joomla!)
- a clean install of Admin Tools 3.0.3
- attempts to install JoomlaCK consistently fail with a 500 error and no other details

this happens irrelevant to whether I do nothing other than installing Admin Tools, or I install it and then accept the initial acknowledgements when first launching Admin Tools, or I do all of the above and turn off every setting in Admin Tools and have NO .htaccess file in the root directory.

Admin Tools seems to be in some way preventing the installation from happening, but it doesn't similarly block other extensions from installing, so there is something about this extension that it doesn't like. I can switch the order of installation and everything works fine (once I add the known exceptions), but I just figured I would still try to get to the bottom of this, so I don't have to remember in the future to install the two extension in a specific order!

I don't have any access to another Linux-based host to see if it is a problem with GoDaddy, my apologies for that.

thanks for any insight you can provide,

Jason

Makes perfect sense, thank you Nicholas.

Per your instructions, I changed the error logging from "System Default" to "None". Tried to install JoomlaCK at this point just for completeness, but the extension failed to install.

I then disabled the "System - Admin Tools" plugin under the Extension Manager "Manage" tab and tried to install it again, but it still failed to install.

I do not yet have any .htaccess file, as it is a brand new installation, I only have the htaccess.txt file. On a chance I instead disabled the "Admintools" Administration component and tried the install another time. This time it worked. Tried it in some other combinations, with or without "System - Admin Tools" enabled, and with the "Admintools" component disabled, the installation completed.

I tried removing everything and repeating the process with the same results. If the "Admintools" component was disabled, the installer succeeded; with it enabled, it failed.

Also for completeness I went through and looked at the logging for the WAF's security log (with the logging turned on), and there were no entries in the log after any of the failed attempts.

Your last suggestion relates back to the .htaccess file, but again there is no .htaccess file in the root folder.

I will also mention that there were no installation warnings when installing joomla itself, all tested PHP settings matched the recommended settings. I've tried using the built-in database fix button, the repair and optimize database button in Admin Tools as well as fixing permissions, none of which seem to have altered the outcome.

Not sure what any of this tells me :/ Any thoughts on what else I might try to try and get to the bottom of this?

Thanks again for your assistance, I sincerely appreciate it.

Jason

Ah, bummer. For what it's worth, it doesn't seem to be an issue if I install any other extension (well, I haven't tried *all* of them) and then install JoomlaCK. Is there any way to resolve this in the Joomla 2.5.x series, or am I going to have to wait until 3.4 is released and then upgrade from 2.5.24 to 3.4? That will be a tough scenario (but not your problem) as one extension I am trying to use does not yet have a 3.x version (VirtueMart).

Thanks again for your time and assistance, I greatly appreciate it.

Fair enough. I'm definitely not in love with VirtueMart :)

before I let you go, do you have any unofficial endorsement of any particular shopping cart extension?

thanks again for all the assistance,

Jason

sounds good. thanks for the suggestion. keep up the good work :)

regards,

Jason