Support

Admin Tools

#21679 Permissions issue

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by nicholas on Thursday, 11 December 2014 02:00 CST

user86042
Odd situation-  
Admin tools disables permissions tool, claiming that my version of PHP is too old when it is actually 5.4.16:
The primary problem occurred when i contacted godaddy support to resolve the incorrect PHP version use as well as resolve permissions issues. According to their support, their windows servers occasionally use and/or report an older version of PHP, though their actual supported and installed version version is 5.4.16 which should be new enough to prevent lockout, as i understand


ANy direction you could offer?

nicholas
Akeeba Staff
Manager
Putting aside the dubious claim of your host, please note that Admin Tools dos not disable the fix permissions tool because of the PHP version. Your PHP version is just fine. It disables this tool because you are on Windows hosting.

Please read the documentation page of the Fix Permissions feature. As it reads:

Obviously, this only has effect on Linux, Mac OS X, Solaris and other hosts based of UNIX-derivative Operating Systems, i.e. everything except servers running on Windows.


Please note that Windows has no notion of file permissions, it has ACLs (access control lists). PHP cannot modify Windows ACLs. It does not even provide an interface for developers to change them. Even if it did, it still wouldn't work because you need to have Administrator privileges (or Full Access privileges on the directory) to change ACLs on Windows.

If you are hosted on Windows you must use your host's access control tool to change the file and directory access control preferences – the Windows equivalent of permissions. If you're wondering, in previous versions of Admin Tools the tool was available to sites hosted on Windows but it still didn't do anything. Since several of our users were confused by the existence of a tool which apparently do nothing and, like you, they missed the all important sentence in our documentation we treated it like a bug and we fixed it: if it definitely doesn't work on your server we disable the feature to save you the frustration.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!