Support

Admin Tools

#21888 admin tools disappeared from Components drop down

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by tampe125 on Friday, 16 January 2015 10:09 CST

user85381
Hi,

I asked Siteground to look into a cURL problem I'm having and they asked for my back end credentials. I responded and said "Please direct me what to look for on the back end".

That was yesterday. Today I go to the back end to check the Admin Tools logs and Admin Tools is gone from the Components drop down menu.

I can tell you that I have 4 Admin Tools plugins and only Installer is enabled. I tried enabling "System - Admin Tools" but it did nothing.

It looks like I've been hacked by my hosting company. Please what should I do to get Admin Tools back?

Thanks, Cliff

tampe125
Akeeba Staff
Hello Clifton,

that's a known bug in Joomla. We already proposed a fix a long time ago, but it isn't included, yet.
Anyway we added such fix inside our component: please install Admin Tools twice in a row without uninstalling it.
After that, the menu entry should be back.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!