Admin Tools

#22692 Never block based on User Agent

Posted in ‘Admin Tools for Joomla! 4 & 5’

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Latest post by dlb on Thursday, 28 May 2015 09:16 CDT

Thursday, 28 May 2015 03:43 CDT

siwaysas

Hi,
we have a client that is using a Gomez tool to check site performance.

It is sometimes blocked by Admin Tools.
As it is using dynamic IP addresses, we cannot use the "never block" utility.

They use a custom User Agent to "ping the website".

Would it be possible to add a "never block" user agent functionality ?

Thank you,
Best regards

Thursday, 28 May 2015 07:51 CDT

dlb

We can block by user agent, but we can't unblock by user agent.

We can usually set up an exception in the WAF to allow for situations like this. Does the block leave a message in your Security Exceptions log? If so, we need that information to set up the exception.

It is sometimes blocked by Admin Tools.

That doesn't sound right. Admin Tools should be an all or nothing block.

Dale L. Brackin
Support Specialist

English: native

Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

Thursday, 28 May 2015 08:32 CDT

siwaysas

Thank you for this quick answer.
You are right, it sure needs a more deeper investigation on our part.

I'll go back to you with more informations if we are not able to fix this.
If we are, I'll post what we did not see at first sight.

Thursday, 28 May 2015 09:16 CDT

dlb

The place to start is the log. Please let me know what you find out.