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#25401 Callback to Virtuemart failed

Posted in ‘Admin Tools for Joomla! 4 & 5’
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Latest post by Willard1975 on Friday, 17 June 2016 05:37 CDT

Friday, 17 June 2016 04:14 CDT

Willard1975
Hello

When a customer places an order and pays through our gateway i receive an email that the callback failed to:

index.php?option=com_virtuemart&view=pluginresponse&task=pluginnotification

with a 403 forbidden error. I know why it does it but i thought that adding:

RewriteRule ^components\/com_virtuemart/ - [L]

to my htaccess file would solve it. Do you know what file i need to allow direct access to in order for it to work?

/Michael

Friday, 17 June 2016 04:20 CDT

tampe125
Hello Micheal,

Can you please take a look at the Security exception log? Is there anything logged? If so, most likely you have to create a WAF exception.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 17 June 2016 04:37 CDT

Willard1975
Hi

I got an email today about callback failed when an order was placed but there is nothing in the security exception log for today.

/Michael

Friday, 17 June 2016 04:50 CDT

tampe125
Try with the WAF exceptions, it should fix the problem.
If you still get the same issue, try to completely disable CSRF/Anti-spam form protection (CSRFShield) inside WAF configuration page.

Moreover, can you please try to check your Htaccess Maker page? Are you blocking specific user-agents, too? If so, can you please try to disable it?

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 17 June 2016 05:17 CDT

Willard1975
Ok so i've added a WAF exception like this:

Component: com_virtuemart
View: pluginresponse
Query parameter: pluginnotification

I assume that would fix it but i can't tell until someone places an order :) With this i should also be able to remove the line in htaccess that allows full access to VM?

I don't use the htaccess maker. I took the master file from Git that Nicholas has made and adjusted it for my needs.

/Michael

Friday, 17 June 2016 05:31 CDT

tampe125
I'd suggest you to remove the Query parameter, so you'll be sure you won't block any further notification.
FYI, Htaccess Maker is just a very improved version of the Git version you are using: it comes with further features and a simple GUI to manage them all.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 17 June 2016 05:37 CDT

Willard1975
Ok i removed the query parameter.

There are alot of entries in my htaccess that have been added by other components like jch_optimize. I've also had to add CORS for some javascripts to work properly. Atm i score 99/99 on Gtmetrix so i don't want to mess with it.

I'll close this ticket and hope Virtuemart works now :)

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