Support

Admin Tools

#25769 Admin Tools Professional package update fails with 403

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by on Wednesday, 31 August 2016 17:20 CDT

NedFit
Update package from 4.0.0.b1 to 4.0.1 gives the following error:

 Warning
Error connecting to the server: 403

Error
Failed to download package. Download it and install manually from https://www.akeebabackup.com/component/ars/?view=Item&task=download&format=raw&id=3861&dummy=my.zip&dlid=.

Manual install link does not work either

Kind regards
Erwin

supportbot
Hello,

This is an automatic reply to a common question we detected in your ticket.

If you are using Admin Tools 4.0.0 or any of its beta / RC pre-release versions you must update manually to Admin Tools 4.0.1 or later.

Up to date information on this issue AND the fix can be found in our announcement. Please follow the instructions on that link. It contains all the information we can provide on this issue. We apologize for the inconvenience.

If the instructions did not work for you please reply back to your ticket on our site, not by email, and let us know what you tried already (the more details you give the better).
 I am a bot, not a human. I am here to help you.

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!