After updating Joomla and Admin Tools to the most recent version I receive a blank white screen when I try to select the 'Update the GeoLite2 Country database' icon in the Admin Tools admin panel.
Thank you
Thank you
#25855 GeoLite2 update causes blank screen
Posted in ‘Admin Tools for Joomla! 4 & 5’
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Environment Information
Joomla! version
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PHP version
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Admin Tools version
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Latest post by on Wednesday, 07 September 2016 17:20 CDT
Monday, 08 August 2016 13:42 CDT
user90154
Monday, 08 August 2016 13:44 CDT
supportbot
Hello,
This is an automatic reply to a common question we detected in your ticket.
If you are using Admin Tools 4.0.0 or any of its beta / RC pre-release versions you must update manually to Admin Tools 4.0.1 or later.
Up to date information on this issue AND the fix can be found in our announcement. Please follow the instructions on that link. It contains all the information we can provide on this issue. We apologize for the inconvenience.
If the instructions did not work for you please reply back to your ticket on our site, not by email, and let us know what you tried already (the more details you give the better).
This is an automatic reply to a common question we detected in your ticket.
If you are using Admin Tools 4.0.0 or any of its beta / RC pre-release versions you must update manually to Admin Tools 4.0.1 or later.
Up to date information on this issue AND the fix can be found in our announcement. Please follow the instructions on that link. It contains all the information we can provide on this issue. We apologize for the inconvenience.
If the instructions did not work for you please reply back to your ticket on our site, not by email, and let us know what you tried already (the more details you give the better).
I am a bot, not a human. I am here to help you.
Monday, 08 August 2016 13:56 CDT
user90154
I was not using a beta or RC release when I updated to current version. I updated to 4.0.1 from version 3.8.5 using the joomla extension update component. Also below is the url I am redirected to after clicking the update GeoLite2 button, this is just a blank white page and nothing seems to happen:
http://greenerzremodeling.com/administrator/index.php?option=com_admintools&view=ControlPanel&task=updategeoip&5b8a2d9705ebfcb9dd049983f07a75a7=1
http://greenerzremodeling.com/administrator/index.php?option=com_admintools&view=ControlPanel&task=updategeoip&5b8a2d9705ebfcb9dd049983f07a75a7=1
Monday, 08 August 2016 14:35 CDT
dlb
The GeoIP plugin is not updated by Admin Tools, it is a separate install. I do not see how updating Admin Tools would affect it. Please clear your browser cache and try again.
If that doesn't work, you can download the plugin from our Downloads page and reinstall it.
If that doesn't work, you can download the plugin from our Downloads page and reinstall it.
Dale L. Brackin
Support Specialist
English: nativePlease keep in mind my timezone and cultural differences when reading my replies. Thank you!
????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)
Wednesday, 07 September 2016 17:20 CDT
System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.