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Admin Tools

#26607 jos-Error

Posted in ‘Admin Tools for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by on Sunday, 25 December 2016 17:17 CST

Lumiga
 Hi Support,

I have a strange issue. I think is't since we have installed RSFormPro.
Sometimes we get a massage from watchful that the site is down. This takes place both night and day.
I did some investigation and turned of the CRSF shield and allows site templates to NO.
But this morning at 10 AM after a week without errors I get the massage that the site was down.
So I went to the site and I saw this only massage on the white screen (see image 1):

jos-Error: Dit verzoek is geblokkeerd door Admin Tools. Verander dit bericht in de opties van de component.

In English I think it's:
jos-Error: This request was blocked by Admin Tools. Change this entry in the options of the component.

When I inspect the page I saw this error (see image 2 en 3):
Failed to load resouce: the server respond with a status of 404 (Artikel not Found) https://domain.nl/favicon.ico

So I looked to the favicon.ico but the rights are 644 and that's oké I think.

I also looked at the Security Exception Logs but the last time that there was a exception it was more than a hour before 10 AM
(see image 4)

I also looked at the users at the backend and the last visit was more then a day ago.

When I went to the back-end and I cleared the cache the site game up and also the error was gone when I looked with inspect element.

I hope you have an idea how I can fix this issue.

Kind regards,
Lumiga

tampe125
Akeeba Staff
Hello,

I was able to connect to your site just fine.
What's the value of the option Use IP workaround? Can you please try to set it to Yes?

Davide Tampellini

Developer and Support Staff

๐Ÿ‡ฎ๐Ÿ‡นItalian: native ๐Ÿ‡ฌ๐Ÿ‡งEnglish: good โ€ข ๐Ÿ• My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Lumiga
Yes, 99% of the day the sites looks fine. But sometime we get this error.

Oké I turned the Use IP workaround to YES
(We indeed use a Varnish cache on this site)

Hopefully it will help.

Fingers crossed ;-)

Kind regards,
Lumiga

tampe125
Akeeba Staff
Ok, let me know how it goes.

Davide Tampellini

Developer and Support Staff

๐Ÿ‡ฎ๐Ÿ‡นItalian: native ๐Ÿ‡ฌ๐Ÿ‡งEnglish: good โ€ข ๐Ÿ• My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

System Task
system
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