Admin Tools

#26862 Unable to access backend

Posted in ‘Admin Tools for Joomla! 4 & 5’

This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version

n/a

PHP version

n/a

Admin Tools version

n/a

Latest post by on Thursday, 09 February 2017 17:17 CST

Tuesday, 10 January 2017 07:30 CST

user3191

I just installed admin tools after purchasing and I am getting thismessage

Server error!

The server encountered an internal error and was unable to complete your request.

Error message:
AH01620: Could not open password file: /home/www/wivoice.com/administrator/.htpasswd

If you think this is a server error, please contact the webmaster.
Error 500
wivoice.com
Apache

Can you help please

Tuesday, 10 January 2017 08:33 CST

dlb

This is a problem with the /administrator folder password protection. Please rename the file /administrator/.htaccess to bypass the error. Note, that's the /administrator folder, NOT the root.

You can reestablish the password protection from the Admin Tools Control Panel. That feature works on most servers, but not all. If you get the error again, you should ask your host if it is supported.

Dale L. Brackin
Support Specialist

English: native

Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

Tuesday, 10 January 2017 12:25 CST

user3191

HI
The Error is gone but i still cannot log in I getting this message

You are a spammer, hacker or an otherwise bad person.

Tuesday, 10 January 2017 12:29 CST

dlb

Well, quit trying to hack the site! :-)

Your IP address has been auto blocked due to too many security errors. You need to disable Admin Tools with the instructions here: https://www.akeebabackup.com/documentation/troubleshooter/atwafissues.html, then you will be able to log in and clear the block.

Dale L. Brackin
Support Specialist

Thursday, 09 February 2017 17:17 CST

System Task

system

This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.

Edited by on 2017-02-09 17:17 CST

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