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Latest post by on Saturday, 26 June 2021 20:17 CDT
Hello,
For the past couple of updates I have not been able to update AdminTools or Backup through Joomla's updater web GUI. I have verified that the download ID is correct for both Extensions and that the subscription is active. Please see screenshot attached.
Instead I need to download the Akeeba packages and install to update. How should I resolve this?
Thank you as always for such useful software and for supporting it so well.
Ari
First, try it again after logging into our site. Another client told us that worked for them — and it will work if the problem was with your account's permissions.
However, most usually than not, the problem is a long-standing issue in Joomla. The Download ID in the extension actually does nothing. When you visit the Control Panel we try to copy it over to Joomla's #__update_sites table for the update site record of our respective software. Joomla then copies it over to the #__updates record when it detects an update. To cut a long story short, Joomla can "lose" the download ID from the #__update_sites table or not copy it over correctly yo the #__updates table. This means that the Download ID is not sent when Joomla is trying to download the update. No Download ID means no download is possible and the update fails.
The easiest solution right now is to publish the Installer - Akeeba Backup and Installer - Admin Tools plugins. These will forcibly apply the missing Download ID to the update package download URL when Joomla tries to download an update. We have rewritten these plugins to only use very simply Joomla! core code so they can't break on a major update again.
Further to that, the next major version will be available for Joomla 4 only (don't worry; we will still support Joomla 3 for the life of Joomla 3.10 plus two months as we've done in the past major Joomla updates from 1.0 to 1.5, 1.5 to 1.6 and 2.5 to 3.0). Joomla 4 actually lets you edit the Download ID directly in the #__update_sites table and seems to be much more stable in the sense it doesn't seem to be prone to "losing" the Download ID as easily.
Nicholas K. Dionysopoulos
Lead Developer and Director
🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Both of the installer plugins had been previously published.
Logging into akeeba.com and then trying to update again worked for Admin Tools but not for Akeeba Backup.
I have updated manually.
I look forward to the process in Joomla 4.
Thank you as always for such excellent product support.
Ari
If the installer plugins are published then the Download ID was missing or was incorrect in the component you are trying to download. First, we'll make sure you have the correct Download ID.
Go to Components, Akeeba Backup (or Admin Tools, you will need to do this for both components).
Click on Options.
Click on the Update tab.
Make the download ID is one you find in the Download IDs page of your account on our site. Best copy it verbatim.
Click on Save & Close.
Then we need to make sure that any existing updates Joomla has found do not carry the wrong Download ID.
Go to Extensions, Manage, Update.
Click on Clear All.
Nicholas K. Dionysopoulos
Lead Developer and Director
🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
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