It happens to me with a Super User user who receives e-mails from the system except the one relating to the Security Exception which should contain the RESCUEINFO information, so in case these users make mistakes they cannot access the backend.
How can I solve?
I apologize for my English, I am using Google Translate
#35626 Security exception mail
Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket
Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Environment Information
Joomla! version
n/a
PHP version
n/a
Admin Tools version
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Latest post by Gioacchino on Tuesday, 17 August 2021 03:28 CDT
Friday, 13 August 2021 10:55 CDT
Gioacchino
Friday, 13 August 2021 14:02 CDT
nicholas
Akeeba Staff
Manager
I do not understand what is the issue you are describing.
Nicholas K. Dionysopoulos
Lead Developer and Director
🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Monday, 16 August 2021 03:05 CDT
Gioacchino
Hi,
When a Super User account fails to log in, it is identified as a spammer and does not receive the RESCUEINFO email to restore its access. It only happens to this account, other accounts receive the email.
RGDS
Gioacchino
Monday, 16 August 2021 03:55 CDT
nicholas
Akeeba Staff
Manager
When an IP is temporarily blocked all Super Users receive the same email about the IP being blocked which also includes the rescue information. However, if the Super User is set up to NOT receive system email then this email will not be sent to them. That's a preference in their user account. It applies throughout Joomla, not just Admin Tools.
Nicholas K. Dionysopoulos
Lead Developer and Director
🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Monday, 16 August 2021 04:06 CDT
Gioacchino
In fact the settings are correct, but this account does not receive RESCUEINFO information
Monday, 16 August 2021 05:42 CDT
nicholas
Akeeba Staff
Manager
Does this user receive ANY emails?
If not, check your Admin Tools configuration. If you have entered specific email addresses to be sent the Admin Tools emails which do not include the email address of this user (exactly as entered in this user's Joomla user profile) then it makes sense that this user does not receive the email; that'd be exactly what you configured.
Remember that the rescue information IS NOT SENT TO THE USER THAT FAILED TO LOG IN. The rescue information is part of the IP block email sent to the email addresses of super users configured to receive these emails in Admin Tools' backend options. The very simple reason is that since the login failed we don't know if that request comes from a legitimate user or an attacker. Right?
Nicholas K. Dionysopoulos
Lead Developer and Director
🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Tuesday, 17 August 2021 03:28 CDT
Gioacchino
Ok.
Thank you very much for the explanations.
Gioacchino