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Admin Tools

#35729 My site is blocked by Admin Tools

Posted in ‘Admin Tools for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
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Latest post by on Friday, 01 October 2021 20:17 CDT

Wednesday, 01 September 2021 00:28 CDT

uzbaby

Hello,

I wanted to make some changes in my admin tools htassess but it shows me this and my site is disabled.

Please any help

I use Admin Tool Pro last version

Joomla 3.10.1

 Site is: uzbaby.uz

You are a spammer, hacker or an otherwise bad person. If you are the administrator of this site and have blocked your own IP address on accident please visit https://www.uzbaby.uz/administrator/[email protected] where [email protected] is the email address of your (Super User) account. This URL will only send you an email if the IP address from which you are accessing it is being blocked by Admin Tools. If you are not blocked no email will be sent; you don't need an email with instructions to unblock your IP if your IP is not blocked.

Edited by uzbaby on 2021-09-01 00:29 CDT

Wednesday, 01 September 2021 03:45 CDT

tampe125

Hello,

first of all you should manually disable Admin Tools to regain access to your site: https://www.akeeba.com/documentation/admin-tools/web-application-firewall.html#help-locked-out

Then you should take a look at the Blocked Requests log to understand what triggered the protection. Look for your IP, can you please paste the reason for the block? After that, you can click the Unlock My IP button on the control panel and manually enable Admin Tools plugin again.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 01 September 2021 04:12 CDT

uzbaby

Hi, tampe125!

Thank you very much for response.

I did as you said. 

My IP block reason is: template= in URL

 

I wanted to open this URL: https://www.uzbaby.uz/index.php?tp=1&template=beez3 in order to configure beez3 template.

I added it to here: .htaccess maker - Allow direct access to these files

My question is

Should I delete my IP from blocked list?

What should I do so the Admin tool did not close my way to URL with beez template

 

Thank you

 

Wednesday, 01 September 2021 04:31 CDT

tampe125

You were blocked because the request contained the template in the URL. You have to change your WAF configuration and inside the Cloaking tab please set the option Allow Site templates to Yes.

In this way you'll be able to work on templates that are actually installed on your site.

Now that we got the source of the issue, you can click on the Unlock my IP button.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 01 September 2021 05:10 CDT

uzbaby

Thank you so much!!!!!

Wednesday, 01 September 2021 05:11 CDT

tampe125

You're welcome!

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 01 October 2021 20:17 CDT

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
Edited by on 2021-10-01 20:17 CDT

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