Support

Admin Tools

#37594 Reason: Admin Query String" problem

Posted in ‘Admin Tools for Joomla! 4 & 5’
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Environment Information

Joomla! version
3.10.101
PHP version
7.4
Admin Tools version
6.1.7

Latest post by tampe125 on Tuesday, 23 August 2022 10:20 CDT

Tuesday, 23 August 2022 10:03 CDT

Renata1410

I have a problem, and exactly the problem is the client (website owner).
This is the first time I encounter such a problem and I don't know what I can do to eliminate it.

The message I get when the client tries to log on to the back of the page is: "Reason: Admin Query String" problem. The client cannot log into the backend.

I just don't know why?
The client has a variable IP address, so you have to add new addresses every now and then, which is not convenient.

I found a similar thread on the forum, someone had such a problem once, but I didn't understand anything there. The point is why is this happening? Is the client doing something wrong?

Can you help me?

Tuesday, 23 August 2022 10:20 CDT

tampe125

Hello,

the problem is that a secret param has been set, so you have to use it in order to gain access to the backend.

Please manually disable Admin Tools as explained here (https://www.akeeba.com/documentation/admin-tools/web-application-firewall.html#help-locked-out), then get inside the Configure WAF page and write down/remove/change the secret param required to access the backend.

More info here: https://www.akeeba.com/documentation/admin-tools/web-application-firewall.html#waf-configure-basic-protection

Davide Tampellini

Developer and Support Staff

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