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Admin Tools

#37728 Unblock via FTP in Joomla 4

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
4
PHP version
8.1
Admin Tools version
7.1.10

Latest post by Romuba on Monday, 12 September 2022 05:13 CDT

Romuba

I have been blocked from my site and followed the steps to unblock using FTP. I followed the path> components> plugins> system> admintools> but then there isn't a second admintools, just forms, services and src folders and files called .htaccess, admintools.xml and web.config

I cannot find the file called main

nicholas
Akeeba Staff
Manager

Joomla 4 instructions can be found in the Admin Tools for Joomla 4 documentation: https://www.akeeba.com/documentation/admin-tools-joomla/atwafissues.html. I am copying the relevant part of that page below.

Using FTP to regain access to your site's administrator

The failsafe way to regain access to your site's administrator backend is using an FTP application or your hosting control panel's File Manager to rename a file.

Go inside the plugins/system/admintools/services directory. You will see a file named provider.php. Rename it to provider-disable.php. This will turn disable the Web Application Firewall from executing and you can access your site's back-end again.

After you have fixed the cause of your issue remember to rename provider-disable.php back to provider.php, otherwise your site will remain unprotected!

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Romuba

Perfect, thank you.

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