Support

Admin Tools

#40076 My Dedicated IP has been changed

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
4.4.1
PHP version
8.1.26
Admin Tools version
7.4.6

Latest post by tampe125 on Tuesday, 02 January 2024 05:42 CST

wicko

My internet provider has changed my dedicated IP and I am no longer able to access my websites admin.  I have my sites admin only available to my dedicated IP and also with a password protection.

How can I cha nge the stored dedicated IP if I don't have access to the site admin.

I have the same error in both Joomla and WordPress websites.

I do have full access to server file manager and phpMyAdmin.

regards

David

 

 

Web design and development in Reading and Oxfordshire UK.

Wicko Web design

tampe125
Akeeba Staff

Hello,

simply manually disable Admin Tools plugin to get access to your website again, edit your IP then enable it again.

More info here:

Joomla 4-5: https://www.akeeba.com/documentation/admin-tools-joomla/web-application-firewall.html#help-locked-out

WordPress: https://www.akeeba.com/documentation/atwp/web-application-firewall.html 

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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