Admin Tools

#28998 DFIShield causes error

Posted in ‘Admin Tools for Joomla! 4 & 5’

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Latest post by on Wednesday, 14 February 2018 17:17 CST

Friday, 12 January 2018 13:35 CST

unker

Hi Nicolas,

today I had a strange situation. I got a DFIShield warning and in fact, one of our regular users, even with admin-status, wanted to order something in the shop. Everything went fine until she wanted to finally confirm the order.
See attachment. She is located in Hong Kong!
Then I tried the same frome here (Germany) and everything was fine.

The site is hosted here in Germany.

Only after I deactivated DFIShield, she could finalize the ordering.

Do you have any idea, what this could have to with the location?

Pleased to hear

Hartmut

Monday, 15 January 2018 02:18 CST

tampe125

Hello,

can you please get inside the Security Exceptions page and take a look at the logs?
What's the URL blocked by the DFIShield? I suspect you can simply create a WAF exception for your shop component.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 14 February 2018 17:17 CST

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system

This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.

Edited by on 2018-02-14 17:17 CST

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