Support

Admin Tools

#30530 Downloads blocked?

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by on Thursday, 20 December 2018 17:17 CST

mrupshot
Hi,
I have a folder on my site containing downloadable files for customers after purchase.
Will Admin Tools affect or block the downloads?

If yes, how can I configure Admin Tools to not block customers downloads?

nicholas
Akeeba Staff
Manager
Are you using the .htaccess Maker? If so, the default behavior is to block access to all folders not explicitly allowed. Add the folder with the customers downloads in the "Allow direct access, except .php files, to these directories" in the .htaccess Maker and then click on Save and Create .htaccess.

For example, if your downloads are in the form http://www.yoursite.com/foo/bar/baz.pdf the folder you need to add is foo/bar

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

mrupshot
If the folder is in public_html, do I just put the folder name?

nicholas
Akeeba Staff
Manager
Yes, correct.

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!