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Admin Tools

#31490 GeoIP databases are not updated

Posted in ‘Admin Tools for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
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Admin Tools version
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Latest post by on Friday, 02 August 2019 17:17 CDT

Monday, 01 July 2019 07:54 CDT

Sherapet
Hello,

When you try to click on the "Update the GeoLite2 Country database" button, the message "Failed to connect to geolite.maxmind.com port 80: Connection refused" appears.
But on other sites with the same version and settings "Admin Tools", of the base "GeoLite2 Country" are updated without problems. Please, help me. Thank.

Monday, 01 July 2019 09:01 CDT

dlb
This sounds like a problem on MaxMind's end. It usually resolves itself after a little while. Please try again and see if you can download the new database.

If it continues to refuse the connection, please let me know and we can explore some other possibilities.


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

Monday, 01 July 2019 11:02 CDT

Sherapet
it continues to refuse the connection

Tuesday, 02 July 2019 08:04 CDT

nicholas
First, do check that you have the latest version of the GeoIP plugin installed on all of your sites. MaxMind changed their geolocation libraries and their download locations a few years ago and we did publish an updated version of our plugin.

If you do have the latest plugin version but the problem persists please talk to your host. Most likely they have a firewall which stops outbound connections.

Remember that as you said running the same code on other sites works. Therefore the problem is not with the code (something we could help with) but on the server side. Even if all sites are hosted by the same company do remember that they may be hosted on different physical or virtual servers, therefore having different firewall rules. Check with your host to be sure.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 03 July 2019 07:20 CDT

Sherapet
Following your recommendations, everything turned out well. Thanks!

Wednesday, 03 July 2019 10:53 CDT

nicholas
You're welcome!

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 02 August 2019 17:17 CDT

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
Edited by on 2019-08-02 17:17 CDT

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