Support

Admin Tools

#32232 Error trying to roll back from Pro to Core

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by nicholas on Tuesday, 07 January 2020 11:48 CST

Tuesday, 07 January 2020 11:14 CST

cyberspyder
Trying to roll back from Pro 5.5.0 to Core 5.3.3 as Pro is not needed on this site.
Getting the following error (which was also sometimes get occasionally on some other sites with Core 5.3.3 and previous versions even without rolling back):

Admin Tools - An unhandled Exception has been detected
500 FOF: Model \Akeeba\AdminTools\Admin\Model\ConfigureWAF not found
File <root>/libraries/fof30/Factory/BasicFactory.php Line 554

The content below this point is for developers and power users.

Debug information
Exception type: FOF30\Factory\Exception\ModelNotFound

#0 /mnt/stor13-wc2-dfw1/561654/2002532/www.twillamedspa.com/web/content/libraries/fof30/Factory/BasicFactory.php(155): FOF30\Factory\BasicFactory->createModel('\\Akeeba\\AdminTo...', Array)
#1 /mnt/stor13-wc2-dfw1/561654/2002532/www.twillamedspa.com/web/content/administrator/components/com_admintools/Controller/Mixin/SendTroubleshootingEmail.php(31): FOF30\Factory\BasicFactory->model('ConfigureWAF')
#2 /mnt/stor13-wc2-dfw1/561654/2002532/www.twillamedspa.com/web/content/administrator/components/com_admintools/Controller/AdminPassword.php(60): Akeeba\AdminTools\Admin\Controller\AdminPassword->sendTroubelshootingEmail('AdminPassword')
#3 /mnt/stor13-wc2-dfw1/561654/2002532/www.twillamedspa.com/web/content/libraries/fof30/Controller/Controller.php(420): Akeeba\AdminTools\Admin\Controller\AdminPassword->protect()
#4 /mnt/stor13-wc2-dfw1/561654/2002532/www.twillamedspa.com/web/content/administrator/components/com_admintools/Controller/Mixin/PredefinedTaskList.php(40): FOF30\Controller\Controller->execute('protect')
#5 /mnt/stor13-wc2-dfw1/561654/2002532/www.twillamedspa.com/web/content/libraries/fof30/Dispatcher/Dispatcher.php(175): Akeeba\AdminTools\Admin\Controller\AdminPassword->execute('protect')
#6 /mnt/stor13-wc2-dfw1/561654/2002532/www.twillamedspa.com/web/content/administrator/components/com_admintools/admintools.php(60): FOF30\Dispatcher\Dispatcher->dispatch()
#7 /mnt/stor13-wc2-dfw1/561654/2002532/www.twillamedspa.com/web/content/administrator/components/com_admintools/admintools.php(90): mainLoopAdminToolsForJoomla()
#8 /mnt/stor13-wc2-dfw1/561654/2002532/www.twillamedspa.com/web/content/libraries/src/Component/ComponentHelper.php(402): require_once('/mnt/stor13-wc2...')
#9 /mnt/stor13-wc2-dfw1/561654/2002532/www.twillamedspa.com/web/content/libraries/src/Component/ComponentHelper.php(377): Joomla\CMS\Component\ComponentHelper::executeComponent('/mnt/stor13-wc2...')
#10 /mnt/stor13-wc2-dfw1/561654/2002532/www.twillamedspa.com/web/content/libraries/src/Application/AdministratorApplication.php(101): Joomla\CMS\Component\ComponentHelper::renderComponent('com_admintools')
#11 /mnt/stor13-wc2-dfw1/561654/2002532/www.twillamedspa.com/web/content/libraries/src/Application/AdministratorApplication.php(159): Joomla\CMS\Application\AdministratorApplication->dispatch()
#12 /mnt/stor13-wc2-dfw1/561654/2002532/www.twillamedspa.com/web/content/libraries/src/Application/CMSApplication.php(196): Joomla\CMS\Application\AdministratorApplication->doExecute()
#13 /mnt/stor13-wc2-dfw1/561654/2002532/www.twillamedspa.com/web/content/administrator/index.php(51): Joomla\CMS\Application\CMSApplication->execute()
#14 {main}

Tuesday, 07 January 2020 11:16 CST

cyberspyder
This error happens when trying to password protect the admin account. The other options work correctly.

Tuesday, 07 January 2020 11:48 CST

nicholas
The version you are using, 5.3.3, was released on July 19th, 2019 – nearly six months ago. Moreover, it's three versions behind the current one, 5.5.0, released on January 3rd, 2020. The issue you are reporting has been fixed in version 5.3.4 which was released four months ago on September 5th, 2019.

Please upgrade before requesting support, do not resurrect dead bugs :)

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!