Support

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: Joomla 2.5.14
PHP version: 5.3.21
MySQL version: 5.1
Host: Site 5
Akeeba Backup version: Akeeba 3.7.10

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue: Back up failed Couldn't write to the archive file; check the output directory permissions and make sure you have enough disk space available.[len=56217 / 62973]

Have approximately 15 sites backing up to Amazon S3 and only this one is experiencing this issue. Tried cleaning up archive and even creating a new bin, problem persists.

This is one of the largest sites I have - May need to increase S3 space How?

Just FYI - when clicking on the trouble shooter link on my back up page, I was taken here https://www.akeebabackup.com/documentation/troubleshooter/abbackup.html?utm_source=akeeba_backup&utm_campaign=backuperrorbutton

Which seems out of date?

I did try the instructions here https://www.akeebabackup.com/home/news/55-general/1502-troubleshooting-instructions-for-feb-2013-releases.html which helped with my first issue with installing the upgrade but not with this one.

I will check with the server people about the free space - You do mean free space on our server and not the Amazon S3? Correct? Sorry - this is above my pay grade but I am the only one working on this!

P.S. the line below from the trouble shooting instructions is why I thought these instructions were out of date - we are running PHP 5.3 which other parts of your doc says are required. Maybe you meant that PHP 5.3 and higher up to PHP 6 were OK and only PHP 5.2 was buggy but I find the phrasing confusing.

You need PHP version 5.1.6 or higher. PHP versions 5.2.4 up to and including 5.2.6 are not supported; they are buggy and won't work properly. Akeeba Backup has not been tested with PHP 6, as it's not stable yet.