Support

Akeeba Backup for Joomla!

#20923 After 4.0.1 update: Could not rename last JPA part to .JPA extension.

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by kuk on Friday, 12 September 2014 05:35 CDT

kuk
Description of my issue: Backup fails after ugrade to version 4.0.1 pro with error: Could not rename last JPA part to .JPA extension.

Sorry this happens on every installation (test or live system). No other backups runs. There are definitly no changes to the web servers and/or Joomla CMS except updating to Akeeba Backup 4.0.1 pro and Admin Tools to 3.10 pro.

This cannot be a permission problem because all runs fine before. Please help.

Log file is attached.

kuk
Perhaps helpful: Tried out several settings using your analysis log - everything failed.

At least I changed the archive format to ZIP and it works.

tampe125
Akeeba Staff
Hello,
are you currently under Windows?
Are you using XAMPP to create the server environment (PHP, MySQL and Apache)?

Davide Tampellini

Developer and Support Staff

๐Ÿ‡ฎ๐Ÿ‡นItalian: native ๐Ÿ‡ฌ๐Ÿ‡งEnglish: good โ€ข ๐Ÿ• My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

kuk
Yes and no. All J installations are under Windows with similar PHP, MySQL and Joomla versions. Server runs with IIS 7.5 - development machine with XAMPP/Apache. But anyway, on each enviroment the finalization of the .jpa archive fails. Dump, .j01 files are created but not the archiv itself. Zip archive works and again: nothing was changed except the update to version 4.0.1.

tampe125
Akeeba Staff
We found and patched the issue, can you please install the latest dev release and try again?

Davide Tampellini

Developer and Support Staff

๐Ÿ‡ฎ๐Ÿ‡นItalian: native ๐Ÿ‡ฌ๐Ÿ‡งEnglish: good โ€ข ๐Ÿ• My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

kuk
Tested - works. Good job. :)

Ticket can be closed.

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!