Akeeba Backup for Joomla!

Monday, 04 January 2016 04:53 CST

Com3elles

Hello i trying to send my backup to my nas
=> after configure my ftp access all is green
=> after save that say that akeeba can't send the jpa in serveur (uploading /folder/archivename.jpa has failed)

1 i check access with filezilla => ok
2 i check chmodd => ok

i didn't find why it doesn't works

did you have some idea ?
regards

Monday, 04 January 2016 05:04 CST

tampe125

Hello Ingrid,

can you please attach the log of the failed backup?

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 04 January 2016 05:08 CST

Com3elles

attached

Monday, 04 January 2016 05:27 CST

tampe125

Looking at the log, the first problem is the part size: without a part size you are creating a single, big archive. Since PHP will try to upload it in one shot, there's a 99% chance that it will timeout since, it's too large.
Please set a part size of 10Mb or 5Mb to be sure you don't incur in timeouts while transferring it.

Anyway, the problem is caused when trying to create the subdirectory save-site on the remote FTP server. Most likely there is a permission issue on the remote server.
Please try to remove such subdirectory from the configuration and take another backup. Does it complete successfully?

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 04 January 2016 05:36 CST

Com3elles

i change it for :
- size fraction 5
- remove subdirectory
same error
i re upload report

Edited by Com3elles on 2016-01-04 05:37 CST

Monday, 04 January 2016 05:38 CST

Com3elles

sorry forgot

Monday, 04 January 2016 08:27 CST

tampe125

you attached the same log file.
Please attach the new one.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 04 January 2016 08:43 CST

Com3elles

here better ?

Monday, 04 January 2016 08:59 CST

tampe125

Yes, that's the right file.
I think the problem relies on the permissions on the remote server, since we can not upload a small file as Kickstart.
If you connect using FileZilla can you actually upload any file?

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 04 January 2016 09:00 CST

Com3elles

yes i can
do you want it for testing ?
Regards

Monday, 04 January 2016 09:08 CST

tampe125

If you can do that from your computer, this means that there a connection issue between your server and your FTP target server.
Could you please ask your host if they are blocking any outgoing connection? Please note that sometimes even if the connection test is successful, the actual transfer is blocked since different functions are used.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 04 January 2016 09:16 CST

Com3elles

My host for my site is siteground => what i need to ask ?
My nas is an synologi nas

Monday, 04 January 2016 09:24 CST

tampe125

That you are trying to upload a backup archive from your site to your NAS. The transfer is performed using FTP. Ask them if there are any blocks on outgoing connections.

Oh, while I was writing I remember one last check that you could do: can you please switch the flag about the Passive mode?
As a final note, please remember that home/small business NAS could create problems, since they can not handle the incoming stream of data. Moreover, the real bottleneck is the bandwidth of your home/office. If it's under heavy usage, the upload request could take so much that gets closed by the remote server.
So, long story short: you can try using your NAS, but we strongly suggest you to rely on cloud services like Dropbox or Amazon S3

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 04 January 2016 14:28 CST

Com3elles

i desactived passive mode same thing

Uploading /.../administrator/components/com_akeeba/backup/site-...-20160104-202000.jpa has failed.
Failed to process file /..../administrator/components/com_akeeba/backup/site-...-20160104-202000.jpa
Post-processing interrupted -- no more files will be transferred
Uploading /.../administrator/components/com_akeeba/assets/installers/kickstart.txt has failed.
Failed to upload kickstart.php

Tuesday, 05 January 2016 01:44 CST

tampe125

Please get in touch with Siteground support and ask them if there is anything filtering the outgoing connections.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 04 February 2016 17:20 CST

System Task

system

This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.

Edited by on 2016-02-04 17:20 CST

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