Support

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:
Backup Failed

The backup operation has been halted because an error was detected.
The last error message was:

AJAX Loading Error
HTTP Status: 500 (Internal Server Error)
Internal status: error
XHR ReadyState: 4
Raw server response:

Please click the 'Analyse Log' button below have Akeeba Backup analyse its log file for further information.


I tried all the solutions you gave in your documentation, but :-(

1. Do you have enough disk space? That would be my first guess from the log file.
2. What size is your split archive set to?
3. Is there any information in the server error log? The location of the error log varies from one host to another, you may have to check with your host if you don't know how to access it.

1. Absolutely. 25GB!
2. 99,98 MB
3. I searched and asked the provider. There aren't error-logs :-(. The only thing is: I can switch on: php_flag display_errors on, but no results.

By the way: this problem is on 4 of my sites on different hostings :-(. Except this one (www.hongarijevandaag.nl), the other 3 worked in the past.

Jan

There are error logs, the host has simply chosen not to give you access to them. So you have a site throwing an error and no way to figure out why. That is one of my personal criteria for a "bad host."

I am going to ask Nicholas to take a look at this.

Yeah!
Seems to be the solution.

In earlier instructions you wrote a maximum of 50MB, but 20MB work.

Jan