Support

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

After update akeeba backup 5.4.0, not work.
On PHP 7.0 , not work.
TMP Folder with changed permission, not work.

Error in attachment with all log :

Php info:
max_execution_time 2000
max_file_uploads 20
max_input_nesting_level 64
max_input_time 2000
max_input_vars 5000
memory_limit 512M
output_buffering 4096
post_max_size 32M
precision 14
realpath_cache_size 4096K
realpath_cache_ttl 120

The backup just stops, there is no clear reason. It was almost finished when it quit. Please switch your archive type to jpa. The zip format takes more CPU time because it has to calculate the CRC for each file. I want to see if reducing the CPU usage allows it to finish.

With archive type jpa, same error.

CRON log:

You are using Joomla! 3.7.1 on PHP 7.1.5 (cgi-fcgi)

Starting a new backup with the following parameters:
Profile ID 1
Description "Command-line backup"

Current memory usage: 2.08 Mb

Unsetting time limit restrictions.

Site paths determined by this script:
JPATH_BASE : correct
JPATH_ADMINISTRATOR : correct


********** ERROR! **********

Call to a member function getExtension() on boolean

Technical information:

Code: 0
File: domain-path/administrator/components/com_akeeba/BackupEngine/Core/Domain/Init.php
Line: 435

Stack Trace:

#0 domain-path/components/com_akeeba/BackupEngine/Core/Domain/Init.php(266): Akeeba\Engine\Core\Domain\Init->getArchiveName()
#1 domain-path/administrator/components/com_akeeba/BackupEngine/Base/Part.php(255): Akeeba\Engine\Core\Domain\Init->_run()
#2 domain-path/administrator/components/com_akeeba/BackupEngine/Core/Kettenrad.php(314): Akeeba\Engine\Base\Part->tick()
#3 domain-path/administrator/components/com_akeeba/BackupEngine/Base/Part.php(259): Akeeba\Engine\Core\Kettenrad->_run()
#4 domain-path/administrator/components/com_akeeba/Model/Backup.php(236): Akeeba\Engine\Base\Part->tick()
#5 domain-path/cli/akeeba-backup.php(239): Akeeba\Backup\Admin\Model\Backup->startBackup(Array)
#6 domain-path/cli/akeeba-backup.php(428): AkeebaBackupCLI->execute()
#7 {main}

Based on this error, you may have a bad installation of Akeeba Backup. Please download it from our Downloads page and install it twice, back to back, without doing anything in between. This trick usually works around a glitch in the Joomla! installer where it fails to install some files during an installation or update.

It is possible we're dealing with multiple problems. In one of the logs that you posted the backup stopped just before it completed. That looked like a mod_security issue with a host-imposed limit, CPU cycles, MySQL queries, file size, etc. We may be dealing with different issues for CRON jobs vs. back end backups.

This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.