Akeeba Backup for Joomla!

#28091 JInstaller: :Install: Can't find XML setup file.

Posted in ‘Akeeba Backup for Joomla! 4 & 5’

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Environment Information

Joomla! version

n/a

PHP version

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Akeeba Backup version

n/a

Latest post by on Thursday, 10 August 2017 17:17 CDT

Monday, 10 July 2017 07:28 CDT

rowby

Hi

Attempted install upgraded version of Akeeba, but got this error (See attached screen capture)

Warning
JInstaller: :Install: Can't find XML setup file.
JFolder::create: Could not create folder.Path: /www/ethno/docroot/administrator/components/com_akeeba/backup
Cannot create destination folder
Package Install: There was an error installing an extension: com_akeeba-pro.zip

I downloaded the same file twice from akeebabackup.com -- both had the same issue. Just to check I opened the package zip and I saw the xml file inside.

Any suggestions why this could be causing this. I was able to install the latest version of Admintoiols pro with no problem.

Thanks

Rowby

Monday, 10 July 2017 08:08 CDT

tampe125

Hello,

this usually is caused by a permission issue on your server. You should contact your hosting and report the issue; in the meantime you can enable the FTP layer inside Joomla Global Configuration as temporary workaround.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 10 July 2017 13:46 CDT

rowby

Thanks

The IT dept fixed the permissions and the new version of Akeeba was successfully installed.

Rowby

Tuesday, 11 July 2017 02:10 CDT

tampe125

You're welcome!

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 10 August 2017 17:17 CDT

System Task

system

This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.

Edited by on 2017-08-10 17:17 CDT

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