Support

Akeeba Backup for Joomla!

#28856 configuration wizard doesnt start

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

edwardpeck
Please look at the bottom of this page (under Support Policy Summary) for our support policy summary, containing important information regarding our working hours and our support policy. Thank you!

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

I got a message saying my version of Akeeba Bachup was older than 90 days so probably needed updating.
It didnt appear in updates
I downloaded from my subscription page (professional version)
Installed it normally. Added my ID.
Clicked on configuration wizard.
The file does not progress - normally the bars turn green. They dont.
I dont think Im doing anything different to the updates I made in the past.

Support Information

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