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Akeeba Backup for Joomla!

#28868 Error during the installation of the last version version downloaded in your site

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
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Akeeba Backup version
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Latest post by tampe125 on Tuesday, 12 December 2017 08:06 CST

extonjaez
Description of my issue:

During the installation of the last version of pkg_akeeba-5.6.3-pro downloaded in your site i have this error :

Warning
Copy file failed
Package Update: There was an error installing an extension: com_akeeba-pro.zip
Error
Error installing package

- Error happens when i use the joomla install "package file" or during an install by uncompressing the file pkg_akeeba-5.6.3-pro.zip and uploaded it to the temp Joomla Directory to install it with "from folder" install
- pkg_akeeba-5.6.0-pro is already install in my joomla site

Thanks for your help
Arnaud

tampe125
Akeeba Staff
Hello,

It seems that you have a permission issue on your server.
Please enable the FTP compatibility layer inside Joomla global configuration.

That should fix your issue.

Davide Tampellini

Developer and Support Staff

๐Ÿ‡ฎ๐Ÿ‡นItalian: native ๐Ÿ‡ฌ๐Ÿ‡งEnglish: good โ€ข ๐Ÿ• My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

extonjaez
Hello,

When i change FTP Settings then i have this sentence :
An error has occurred.
0 Could not write to the configuration file

My Question : is there a parameter in Admintools Pro who allow to block the configuration changes ?
Thanks for your help
Arnaud

tampe125
Akeeba Staff
No, Admin Tools won't block any of those changes.
This means that you have a serious permissions issue on your server, you should contact your host and ask him to fix it.

Davide Tampellini

Developer and Support Staff

๐Ÿ‡ฎ๐Ÿ‡นItalian: native ๐Ÿ‡ฌ๐Ÿ‡งEnglish: good โ€ข ๐Ÿ• My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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