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Akeeba Backup for Joomla!

#28924 – Upload to google cloud storage failes after update to akkeba version 5.6.3

Posted in ‘Akeeba Backup for Joomla!’
This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Thursday, 21 December 2017 04:04 CST
With one of your last updates I can't upload any longer to google cloud storage. I receive the following error message:

[171221 10:58:37] You have not provided a valid Google Cloud JSON configuration (googlestorage.json) in the configuration page. As a result I cannot upload anything to Google Storage. Please fix this issue and try backing up again.

[171221 10:58:37] Failed to process file <root>/administrator/components/com_akeeba/backup/site-www.####-20171221-095712.zip

[171221 10:58:37] Error received from the post-processing engine:

[171221 10:58:37] You have not provided a valid Google Cloud JSON configuration (googlestorage.json) in the configuration page. As a result I cannot upload anything to Google Storage. Please fix this issue and try backing up again. \n Failed to process file <root>/administrator/components/com_akeeba/backup/site-www.####-20171221-095712.zip

[171221 10:58:37] Post-processing interrupted -- no more files will be transferred



The key is valid. I've tested it with different sites (and versions of akeeba). I alos created a new key, but akeeba backup always says that it isn't valid.

Thanks for your help!
Custom Fields
Joomla! version (in x.y.z format)
3.7.5
PHP version (in x.y.z format)
5.6.30
Akeeba Backup version (x.y.z format)
3.6.5
Edited by headster on 2017-12-21 10:04
 
Thursday, 21 December 2017 04:30 CST
Hello,

thank you very much for your report.
We were able to replicate your issue and we're working on it.

We will update this ticket as soon as we found the cause.

Thanks again for reporting it!




Davide Tampellini


Developer and Support Staff






Italian: native


English: good






Please keep in mind my timezone and cultural differences when reading my replies. Thank you!






Thursday, 21 December 2017 05:31 CST
We have identified the underlying issue. We have published a dev release which addresses it. Can you please install it and confirm that it fixes the issue you reported on your site?




Nicholas K. Dionysopoulos


Lead Developer and Director






Greek: native


English: excellent


French: basic






Please keep in mind my timezone and cultural differences when reading my replies. Thank you!






Thursday, 21 December 2017 06:11 CST
Hello!
Thanks for the very fast patch! But the error isn't gone with it.
I've deleted caches (site and admin) and akeeba backup shows me the right release number (revC06FEF5E). Is there something else I can do?
 
Thursday, 21 December 2017 06:18 CST
Have you tried pasting the contents of the JSON file again? This is necessary if you had previously tried saving the Configuration page with any Akeeba Backup version between 3.6.1 and 3.6.3 (inclusive).




Nicholas K. Dionysopoulos


Lead Developer and Director






Greek: native


English: excellent


French: basic






Please keep in mind my timezone and cultural differences when reading my replies. Thank you!






Thursday, 21 December 2017 10:32 CST
You are right! It works now.
Thanks for your help. Akeeba Support is AMAZING!
 
Sunday, 21 January 2018 17:17 CST
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
Edited by on 2018-01-21 23:17
This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.

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