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Akeeba Backup for Joomla!

#30047 Akeeba Extract won't install

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by on Wednesday, 05 September 2018 17:17 CDT

Friday, 03 August 2018 08:44 CDT

mronayne
Please look at the bottom of this page (under Support Policy Summary) for our support policy summary, containing important information regarding our working hours and our support policy. Thank you!

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue: I cannot install the Akeeba Extract tool (AkeebaPortableToolsSetup.exe) due to a failure during install on an up to date Win 10 system:

Error "A referral was returned from the server". I used "Run as Administrator as well and it also fails!

Monday, 06 August 2018 00:32 CDT

nicholas
I just searched your error message on Google. The very first result contains the solution you are looking for: https://answers.microsoft.com/en-us/windows/forum/windows_7-windows_programs/always-getting-a-referral-was-returned-from-the/8a5802c8-0815-4abc-aab2-ed49dbbfb971?auth=1

Please note that our software is unsigned. A code signing certificate costs too much considering that the bulk of our software would not benefit from it and the only software which would, Akeeba eXtract Wizard, is a fringe product in our portfolio.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 05 September 2018 17:17 CDT

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.

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