Support

Akeeba Backup for Joomla!

#30681 – Akeeba version compatibility question

Posted in ‘Akeeba Backup for Joomla!’
This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Thursday, 13 December 2018 05:04 CST
Please look at the bottom of this page (under Support Policy Summary) for our support policy summary, containing important information regarding our working hours and our support policy. Thank you!

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

I transferred my website with akeeba/kickstart on an updated server (with php 7) of the same provider.

Everything seemed to work correctly, eccept the Akeeba Backup component (version 5.1.4 pro): as I tried to go to the component in Admin panel, I got a blank page stating a server error.

I unistalled and reinstalled Akeeba, updated to 6.3.2 pro. Now everything seems to work fine.

Was the error caused by a compatibility issue between Akeeba 5.1.4 and PHP 7.1.2? I could not understand this by reading the compatibility chart.

Thanks in advance for the reply
Marco
Custom Fields
Joomla! version (in x.y.z format)
3.8.10
PHP version (in x.y.z format)
7.2.12 (previous server 5.6.30)
Akeeba Backup version (x.y.z format)
6.3.2 / 5.1.4 previously, giving error on new server
Edited by Alfano on 2018-12-13 11:04
Thursday, 13 December 2018 05:29 CST
Salve,

la versione 5.1 di Akeeba Backup è abbastanza vecchia (metà 2017), per cui è molto probabile che ci fossero delle incompatibilità con le ultime versioni di PHP, principalmente per le nuove keyword riservate introdotte dal linguaggio.
L'aggiornamento all'ultima versione disponibile è la soluzione corretta.




Davide Tampellini


Developer and Support Staff






Italian: native


English: good






Please keep in mind my timezone and cultural differences when reading my replies. Thank you!






Saturday, 12 January 2019 17:17 CST
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
Edited by on 2019-01-12 23:17
This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.

Support Information

Working hours: Typically we work Monday to Friday, 9am to 7pm Cyprus timezone (EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets, but we cannot respond to them, outside of our working hours.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!

 

Cookies Notification - Action required

This website uses cookies to provide user authentication and improve your user experience. Please indicate whether you consent to our site placing these cookies on your device. You can change your preference later, from the controls which will be made available to you at the bottom of every page of our site.