Akeeba Backup for Joomla!

#30740 Host 1&1 Ionos

Posted in ‘Akeeba Backup for Joomla! 4 & 5’

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Environment Information

Joomla! version

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PHP version

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Akeeba Backup version

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Latest post by jobbers67 on Wednesday, 09 January 2019 06:17 CST

Sunday, 06 January 2019 05:58 CST

jobbers67

Please look at the bottom of this page (under Support Policy Summary) for our support policy summary, containing important information regarding our working hours and our support policy. Thank you!

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

I am having issues getting a Cron Job on our 1&1 Ionos server to execute
Manual backups work fine but I cant sort out how to get it going automatically
Do you have any experience of this?

Monday, 07 January 2019 04:59 CST

tampe125

Hello,

can you please give me more details about the error you are receiving?
Does it run (with an error) or it doesn't run at all?
In the control page of your host, do you have to specify an URL or a path to the script to execute?

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 08 January 2019 04:56 CST

jobbers67

Hi Davide

I do not receive an error, it just appears not to run

The 1&1 system is a URL to specify and I have tried the ones I could obviously see from the support information.
Using the 1&1 test cron function it says OK but no further details

I have been able to get it to work using webcron but would prefer not to have to rely on an external system like them

Cheers

Allan

Tuesday, 08 January 2019 08:56 CST

tampe125

I'm sorry, but if you can only put an URL (and not a path) you're in bad luck.
This means that 1&1 server will load the URL once, with a short timeout. That's useful for short jobs, like pinging a site to check if it's online, not for backups.
During a backup process we're going to perform several redirects; your only option is to keep using the external service WebCron.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 09 January 2019 06:17 CST

jobbers67

OK, Thanks for the update

Support