Support

Akeeba Backup for Joomla!

#30783 – Amazon S3 Error

Posted in ‘Akeeba Backup for Joomla!’
This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Tuesday, 15 January 2019 09:54 CST
Any insight on how to correct this error message? No recent changes; but I suspect it has something to do with the recent switch to https:

Upload cannot proceed. Amazon S3 returned an error message: 0 :: Akeeba\Engine\Postproc\Connector\S3v4\Connector::uploadMultipart(): [55] SSL write: error -5961 Debug info:
Custom Fields
Joomla! version (in x.y.z format) 3.9.2
PHP version (in x.y.z format) 7.2.14
Akeeba Backup version (x.y.z format) 6.3.3 Pro
 
semeresources
Wednesday, 16 January 2019 02:40 CST
Hello,

from time to time Amazon S3 has issues with SSL connections, please note that we're talking about the connection of your server to Amazon servers. It doesn't matter if your site is in plain HTTP or HTTPS.
Sadly there's nothing we (you and us) can do: usually they are only temporary problems, you only have to wait and Amazon will fix them on their end.


Davide Tampellini

Developer and Support Staff



Italian: native

English: good



Please keep in mind my timezone and cultural differences when reading my replies. Thank you!



tampe125
Friday, 15 February 2019 17:17 CST
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
system
This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.

Support Information

Working hours: Typically we work Monday to Friday, 9am to 7pm Cyprus timezone (EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets, but we cannot respond to them, outside of our working hours.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!

Cookies Notification - Action required

This website uses cookies to provide user authentication and improve your user experience. Please indicate whether you consent to our site placing these cookies on your device. You can change your preference later, from the controls which will be made available to you at the bottom of every page of our site.