Support

Please look at the bottom of this page (under Support Policy Summary) for our support policy summary, containing important information regarding our working hours and our support policy. Thank you!

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:
Hi,

I'm trying to make a backup on a ftp remote server, but it fails constantly, when I tried to make the backup locally works fine, but when I tried to do it to the ftp fails and give me these message

------ BEGIN OF ALICE RAW OUTPUT -----
Timeout while backing up
There is already an issue with the backup engine saving its state. Please fix it before continuing.

Fatal errors
The following fatal error happened while taking a backup. Please review and fix it before continuing:
The process was aborted on user's request

------ END OF ALICE RAW OUTPUT -----

Also it gave to me a timeout error, but I have tried with several options and always the same.

The ftp connection works fine, at least from the test ftp button.

Any idea?
thanks

Sorry!

I don't know why but the file it's not being upload, there is no error message...

This is a link to the file
colmenarbol2020.com/akeeba.backend.id52.zip

thanks

Hi,

as you can see the test connection it's ok.

This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.