Support

Akeeba Backup for Joomla!

#31955 – Download Extaction Wizard for Windows

Posted in ‘Akeeba Backup for Joomla!’
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Sunday, 03 November 2019 12:36 CST
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Description of my issue:

Unable to find download for single file .jpa Extraction Wizard referred to in Support Notice for extraction of single back up file from Akeeba Backup archive.

Please advise link/download location for Windows utility extraction wizard for backup archive.

Thank you.
Custom Fields
Joomla! version (in x.y.z format) 3.9.12
PHP version (in x.y.z format) 7.3.11
Akeeba Backup version (x.y.z format) 6.6.1
martinix
Sunday, 03 November 2019 15:23 CST
The eXtraction Wizard has been discontinued and is no longer available. You can use Kickstart to extract the backup archive. You can use it on a local web server on your machine if necessary.


Dale L. Brackin

Support Specialist



English: native



Please keep in mind my timezone and cultural differences when reading my replies. Thank you!



dlb
Sunday, 03 November 2019 15:37 CST
Dear Dale,

Thank you for your response. Understood.

There are a number of references in the troubleshooting/support videos to using the Extraction Wizard to remove individual files from a backup where a full recovery with Kickstart isn't required. It would be good to remove the support videos, documentation references and links to using the Extraction Wizard from the support website.
martinix
Sunday, 03 November 2019 15:42 CST
You are correct, thank you for the suggestion. I'll flag this ticket for Nicholas so he is reminded when he updates the documentation.


Dale L. Brackin

Support Specialist



English: native



Please keep in mind my timezone and cultural differences when reading my replies. Thank you!



dlb
Monday, 04 November 2019 00:39 CST
The videos are a numbered series. If we remove a single video it'd be confusing. Therefore they'd need to be reshot. We don't shoot them in house, we hire a professional instructor, making this an expensive process. We will only reshoot the videos after the next round of user testing and UX improvements in 2020. We've found that the number of people trying to extract a few specific files is so low that it makes more financial sense replying to their support requests than reshooting the videos prematurely.

If you run into a documentation page referencing eXtract outside the Akeeba Backup's user guide (which I've already gone through for the upcoming version) please let me know where you found it so I can fix it.


Nicholas K. Dionysopoulos

Lead Developer and Director



Greek: native

English: excellent

French: basic



Please keep in mind my timezone and cultural differences when reading my replies. Thank you!



nicholas
Wednesday, 04 December 2019 17:17 CST
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
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