Support

Akeeba Backup for Joomla!

#32131 – cant install latest akeeba backup pkg_akeeba-7.0.0.b2-pro

Posted in ‘Akeeba Backup for Joomla!’
This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Friday, 13 December 2019 10:54 CST
Please look at the bottom of this page (under Support Policy Summary) for our support policy summary, containing important information regarding our working hours and our support policy. Thank you!

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

Gives error that php max filesize is too small which is not true because i have it on 16 M . The upload package is 3.3M
Tried uploading from folder tmp via ftp install doesnt work. Nothing works!
Custom Fields
Joomla! version (in x.y.z format) Joomla! 3.9.13 Stable
PHP version (in x.y.z format) 5.6.40
Akeeba Backup version (x.y.z format) pkg_akeeba-7.0.0.b2-pro
jeffdoyle
Saturday, 14 December 2019 02:24 CST
Please note that this message comes from Joomla itself, not our software. Joomla is responsible for the upload, unpacking of the package and installing it.

While this is a Joomla issue we have already compiled a document of everything that can go wrong during extension installation and how to solve it. This document is universal. It applies to all extensions by all developers, not just our own.

Based on your description the first things I'd look would be the upload_max_filesize and post_max_size in PHP's configuration (tip: look in System Information to see the value PHP sees) and whether there is available disk space (ask your host even if your control panel says you do have enough space; many hosts only make increments of that space available upon request).


Nicholas K. Dionysopoulos

Lead Developer and Director



Greek: native

English: excellent

French: basic



Please keep in mind my timezone and cultural differences when reading my replies. Thank you!



nicholas
Monday, 13 January 2020 17:17 CST
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
system
This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.

Support Information

Working hours: Typically we work Monday to Friday, 9am to 7pm Cyprus timezone (EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets, but we cannot respond to them, outside of our working hours.

Upcoming unavailability: We will be closed December 23rd, 2019 19:00 to January 3rd, 2020 10:00 Cyprus timezone (EEST) due to the Holiday Season. You will not be able to file new support tickets or reply to existing ones.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!

Cookies Notification - Action required

This website uses cookies to provide user authentication and improve your user experience. Please indicate whether you consent to our site placing these cookies on your device. You can change your preference later, from the controls which will be made available to you at the bottom of every page of our site.