Support

Akeeba Backup for Joomla!

#32470 Additional docucumentaion for Backblaze B2

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by webiedesign on Wednesday, 12 February 2020 15:32 CST

Tuesday, 11 February 2020 17:55 CST

webiedesign
Please look at the bottom of this page (under Support Policy Summary) for our support policy summary, containing important information regarding our working hours and our support policy. Thank you!

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue: Is there additional documentation as to the best practices in setting up Backblaze B2 ? I have tried multiple settings and continue to get the same warnings and the backup does not complete.
Some files transfer there, but then I get a warning error

Failed to process file xxx/administrator/components/com_akeeba/backup/site-xxx-20200211-154352.jpa
Error received from the post-processing engine:
Backblaze B2 API Error bad_request: Missing header: Content-Length
Post-processing interrupted -- no more files will be transferred
Log attached.

Wednesday, 12 February 2020 01:56 CST

nicholas
This is not a documentation issue as it is a hosting issue. The request we send to BackBlaze B2 is correct and has all the necessary headers, including Content-Length. However, we've observed that some hosts strip that header from the outbound request. Because that header is necessary for B2 to understand the request it returns an error.

Unfortunately, this is something for your host to fix. The reason it's happening is that your host has a proxy or other non-transparent network device in front of your web server which intercepts and modifies the outgoing traffic to the BackBlaze B2 servers. If you try using a different server (e.g. a local server set with something like MAMP on your computer) you will see that the same settings work.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 12 February 2020 15:32 CST

webiedesign
Thank you.

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!