Akeeba Backup for Joomla!

Thursday, 26 March 2020 10:53 CDT

guillenphoto

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EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

Hello,

I am trying to upload my backup files on Kdrive hosted by Infomaniak.

I got an HTTP Status 500.

I have no more information to give you except the screenshot I have attached.

Do you any about what is happening?
Would you helo me to solve that issue?

Sincerely
Amar Guillen

Thursday, 26 March 2020 11:48 CDT

tampe125

Hello,

can you please attach the log of the failed backup?
So I can review what's going on.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 26 March 2020 12:02 CDT

guillenphoto

Hello Davide,

I have attached a zip file containing the log of the the failed uploaded backup.

Thanks for your help
Sincerely
Amar Guillen

Friday, 27 March 2020 04:02 CDT

tampe125

Looking at your log, you create a 1.5 Gb archive and you're trying to upload it in one shot.
Unless you have a super fast connection, you'll get a timeout during the upload process.

Please set a part size of 300Mb and try again.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 27 March 2020 09:37 CDT

guillenphoto

Hi David,

thank you very for your reply.
It works well. You are very helpful.

First I tried with 300 MB for each part.
Now I am working with 500 MB. It is less files.

You know, I did not think that it was the problem. Right I am using Google Drive to upload my backups. It works well with 1.5 GB.

I am going to work with Infomaniak now.

Anyway thank for your professionalism and your reactivity. I appreciate them.

You can close the ticket.

Take care in these difficult times for everyone.
Sincerely
Amar Guillen

Friday, 27 March 2020 09:43 CDT

tampe125

Thank you very much!

Google Drive (as well as other cloud service provider like Dropbox, Amazon S3 etc etc) offers an advanced upload method called "Multipart upload": we can upload small chunks of the file, then the remote service will reassemble them all to recreate the original file, in this way you can upload very large files.

WebDAV, on the other hand, is way more simple: it reads the whole file and uploads it in one shot, so you have to be more wise on choosing your part size.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Sunday, 26 April 2020 17:17 CDT

System Task

system

This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.

Edited by on 2020-04-26 17:17 CDT

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