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Akeeba Backup for Joomla!

#11752 DropBox parameter = Error 500

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Thursday, 29 March 2012 10:28 CDT

Wednesday, 28 March 2012 19:55 CDT

BigStef
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? YES
Have I searched the tickets before posting? YES and tried several solutions
Have I read the documentation before posting (which pages?)? YES
Joomla! version: 1.5.26
PHP version: 5.2.14
MySQL version: 5.1.34
Host: Lagoon - New Caledonia
Akeeba Backup version: 3.4.2

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:
When i try to parameter my dropbox, an error Message popup with this message (sorry in french, but as I have seen a tweet you're a sponsor for Joomla Day Fr, maybe it is not a problem ;-)

Le site Web a rencontré une erreur lors de l'extraction de http://www.groupamarace.nc/administrator/index.php?option=com_akeeba&view=config&task=dpeoauthopen&engine=dropbox. Cela peut être dû à une opération de maintenance ou à une configuration incorrecte.
Erreur HTTP 500 (Internal Server Error) : Une situation inattendue s'est produite tandis que le serveur tentait de traiter la demande.

As i'm using Akeeba with Dropbox on a lot of other website not on this host, and have absolutely no problem. So i'm pretty sure that it is coming from the hosting parameters, but do you mind to have a suggestion if it is possible to fix it up ?

If needed i can give Joomla admin, FTP or MySQL access...

Thanks by advance...

Stephan Herby PAO Production New Caledonia - Canada - France

Thursday, 29 March 2012 02:49 CDT

nicholas
This means that your host doesn't allow Akeeba Backup to connect to Dropbox' API server (api.dropbox.com). Most likely they have a firewall which causes that. The problem is that api.dropbox.com is anycast DNS, so there is no way you can supply your host with a fixed list of IPs to allow on their firewall. I'd say that if your host has a firewall for outgoing connections, it's nigh impossible to use Dropbox. Also note that the old Dropbox integration we had was a hack (it wasn't using the Dropbox API) and doesn't work anymore. The only way to connect to Dropbox is through their official API and their official API isn't compatible with hosts which have a firewall for outgoing connections. Maybe you should try using Amazon S3 instead?

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 29 March 2012 10:25 CDT

BigStef
Hi Nicholas,
thanks for your usual quick & clear answer. I wanted to use just a DropBox Account for my autosave, but see it is not possible... so... I'm trying another solution : by mail with an applescript.

Thanks for all and have a nice day...

Stephan Herby PAO Production New Caledonia - Canada - France

Thursday, 29 March 2012 10:28 CDT

nicholas
You're welcome! Based on my experience, the best remote storage provider (in terms of price, features, scalability, security and compatibility) is Amazon S3, hands down :) You might want to consider it. IMHO, it's infinitely smoother than mail and Applescript.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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