Support

Akeeba Backup for Joomla!

#11938 I Keep Getting UPDATE MESSAGE

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Wednesday, 11 April 2012 03:00 CDT

Tuesday, 10 April 2012 17:39 CDT

user46914
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? No
Have I searched the tickets before posting? No
Have I read the documentation before posting (which pages?)? No
Joomla! version: (unknown)
PHP version: (unknown)
MySQL version: (unknown)
Host: (optional, but it helps us help you)
Akeeba Backup version: (unknown)

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

I keep getting an email:

An updated version of Akeeba Backup is available.
Version: 3.4.3
Release date: 2012-03-21
Stability: Stable

I have the latest version installed and have tried re-installing it and I still get the message.

When I log into admin I get the indicator that back-up is required but when I look at mt RackSpace and now Amazon S# accounts I see the back up there..

I am wondering why I keep getting the upgrade notice and see "failed" in logs although the backup appears to be there on remote.

Any guidance would be appreciated
John

Wednesday, 11 April 2012 03:00 CDT

nicholas
The email says that there is a newer version of Akeeba Backup than the one installed on your site, namely version 3.4.3. I can see from your downloads log that, over time, you've downloaded all versions from 3.3.4 all the way to 3.4.3. Since the IP seems to be a static IP assigned to your cable modem, I assume it's not because of you using Live Update. So, I am not sure if you forgot to install the new version on your site? This would explain why you receive an email from the Akeeba Backup update notification plugin which you activated on your site telling you that you need to upgrade Akeeba Backup.

All other information regarding your backups are irrelevant to this email. You will never receive an email telling you that you need to run a backup on your site.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!