Akeeba Backup for Joomla!

Monday, 16 April 2012 04:47 CDT

Tariaki

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: 1.5.26
PHP version: 5.3.10
MySQL version: 5.1.61
Host: Heart Internet
Akeeba Backup version: 3.4.3

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:
I've changed my FTP password - when I enter the new password in the DirectFTP configuration and test it works fine but the moment I Apply or Save it's giving an error message saying the username/password are invalid...

Any ideas?

Thanks

Monday, 16 April 2012 04:53 CDT

nicholas

Akeeba Backup doesn't check your DirectFTP connection information when you are applying or saving the settings. I guess you get the error message either when you click on the "Test FTP Connection" or when backing up, not when clicking on Apply or Save. Would you mind posting a screenshot of the error and clarifying when you receive the error?

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 16 April 2012 05:20 CDT

Tariaki

Hi,

Thanks for the quick reply.

You're right. The error message doesn't come up when I click Apply or Save it comes up when I 'Test FTP Connection' after applying or saving.

Attached the error message I get.

Thanks

Monday, 16 April 2012 08:00 CDT

nicholas

This error message means that the password is invalid. If you are sure you typed in the correct password, please check that you password consists of only lowercase and uppercase unaccented Latin letters (a-z, A-Z), numbers (0-9), dashes, underscores and dots. Other characters may be stripped off by Joomla! when you are submitting the settings form (i.e. clicking on Apply or Save), corrupting your FTP password and making it invalid.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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