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Akeeba Backup for Joomla!

#12265 White page admin

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Saturday, 12 May 2012 04:13 CDT

Saturday, 12 May 2012 02:59 CDT

havik734
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? No
Have I searched the tickets before posting? No
Have I read the documentation before posting (which pages?)? No
Joomla! version: (unknown)
PHP version: (unknown)
MySQL version: (unknown)
Host: (optional, but it helps us help you)
Akeeba Backup version: (unknown)

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue: I am having the exact issue that someone else posted with this topic. I am running Joomla 2.5.4 and I was upgrading Akeeba Backup Pro to Version: 3.5.a2. I get error 403 - An error has occurred. You are not authorized to view this resource. Then I try to log back in to the Admin Panel and it's completely white.

Saturday, 12 May 2012 03:05 CDT

nicholas
Have you tried the solution I posted on the other thread, removing the administrator/modules/mod_akadmin folder and reinstalling the component on top of the (partially installer) copy on your site?

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Saturday, 12 May 2012 03:20 CDT

havik734
Hello Nicholas,

Thanks for your answer. When I removed the folder, it is possible to acces the control panel again. However when I reinstalled the Alpha version the same problem occured.
Now I reinstalled version 3.4.3.

The system gives now next failure:

AJAX Loading Error
HTTP Status: 500 (Internal Server Error)
Internal status: error
XHR ReadyState: 4
Raw server response:

Saturday, 12 May 2012 03:31 CDT

nicholas
If you are receiving a blank page after installing an alpha release of Akeeba Backup, you have a partial installation. We will have to log you back into your site and have you either reinstall the same version of Akeeba Backup (fixing the partial installation) or downgrading to the previous stable release.

1. Logging back into your site:
Please start by removing the administrator/modules/mod_akadmin directory first and retry logging back into your site. If that doesn't work, remove the following folders:
- administrator/components/com_akeeba EXCEPT the administrator/components/com_akeeba/backup directory and the administrator/components/com_akeeba/akeeba/serverkey.php file. If you remove that directory and that file you will lose your existing backups and/or settings.
- components/com_akeeba
- administrator/modules/mod_akadmin
- media/com_akeeba
- plugins/system/plg_srp
- plugins/system/plg_akeebaupdatecheck
- plugins/system/plg_aklazy
- plugins/system/plg_oneclickaction
By doing that you have uninstalled all Akeeba Backup code. If the problem persists, your inability to login is unrelated to Akeeba Backup.

2.A. Reinstalling Akeeba Backup:
If you are logged in, please try disabling the "System - System Restore Points" plugin (if it's installed and enabled), then try downloading and installing the same version of Akeeba Backup as the one you already have. Now your component will work

2.B. Downgrading Akeeba Backup:
You MUST NOT try to install an older version of Akeeba Backup on top of a new one. It will cause backup errors or other problems with your site. Instead, start by removing the following directories:
- administrator/components/com_akeeba EXCEPT the administrator/components/com_akeeba/backup directory and the administrator/components/com_akeeba/akeeba/serverkey.php file. If you remove that directory and that file you will lose your existing backups and/or settings.
- components/com_akeeba
- administrator/modules/mod_akadmin
- media/com_akeeba
- plugins/system/plg_srp
- plugins/system/plg_akeebaupdatecheck
- plugins/system/plg_aklazy
- plugins/system/plg_oneclickaction
Only now should you attempt to install an older version of Akeeba Backup.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Saturday, 12 May 2012 04:09 CDT

havik734
Hi Nicolas,

Thanks for the quick respond!!!! Everything alright again.

Regards, Frank Havik

Saturday, 12 May 2012 04:13 CDT

nicholas
You're welcome, Frank!

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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