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Akeeba Backup for Joomla!

#12299 Akeeba Backup doesn't show up in menu

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by on Friday, 06 July 2012 18:00 CDT

Tuesday, 15 May 2012 12:37 CDT

user35555
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? No
Have I searched the tickets before posting? No
Have I read the documentation before posting (which pages?)? No
Joomla! version: (unknown)
PHP version: (unknown)
MySQL version: (unknown)
Host: (optional, but it helps us help you)
Akeeba Backup version: (unknown)

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

Akeeba backup doesn't show up in my drop down menu after install.
Please advise.
Thanks - tony

Tuesday, 15 May 2012 12:39 CDT

nicholas
This is caused by a known Joomla! bug. Please consult our installation troubleshooting page (it applies to updates, too!) under "Joomla! 1.6/1.7/2.5 installation problems".

Please note that on some sites it may be necessary to rename the administrator/components/com_akeeba and/or the components/com_akeeba directories in order for the installation to be completed successfully.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 06 June 2012 09:55 CDT

user35555
Hi Nicholas,

Unfortunately I think I tried everything in the "installation troubleshooting page" but nothing seems to work.

Could we make this private to discuss further etc.

Many thanks

Cheers - Tony

Wednesday, 06 June 2012 09:57 CDT

nicholas
You have to follow the instructions under "Joomla! 1.6/1.7/2.5 installation problems" for editing your database, then you have to install the component on top of your existing installation (do not uninstall) and the component should show right at the menu. If that still doesn't work, let me know and I'll make the ticket private.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 06 July 2012 18:00 CDT

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.

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