Support

Akeeba Backup for Joomla!

#12533 Administer Backup Files says Failed but Didn't

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by on Sunday, 08 July 2012 18:00 CDT

user52353
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: 2.5
PHP version: 5.3.13
MySQL version: 5.1.62
Host: Rackspace Cloud
Akeeba Backup version: Professional 3.5.1 (2012-05-25)

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

I moved to a new host on 5/25 and through 5/29 the automatic backups via cron were working perfectly. Then from 5/30 through 6/1 (today) the Admininister Backup Files screen shows "Fail" for each backup and under "Manage Download" it gives links to "Transfer Archive (S3)". I checked Amazon S3 and the backups are already there so it appears that the backups completed properly but the Akeeba Administer Backup Files screen is not properly updated.


nicholas
Akeeba Staff
Manager
What change did you do between May 25th and 29th? Did you upgrade Akeeba Backup? Changed something in your PHP settings? Anything?

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

user52353
The only thing I changed was the time that the cron runs. I had it set for 1:22 AM and changed it to 12:46 AM. But that change didn't take place until the backup of the morning of May 27th and the Fails start appearing on May 30th.

nicholas
Akeeba Staff
Manager
According to your log file your backup is complete, it is transferred to Amazon S3 and it has sent you an email to confirm that. Since you have been using the same version of Akeeba Backup for all backups it's certainly not something in our code (if it was, it would have reported the backups as failed since the 25th). The only plausible explanation is that your database server shuts down the connection and doesn't let Akeeba Backup update the backup status.

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

user52353
Can you give me any idea what to look at? What would cause the database server to shut down the connection? Is there a timeout setting that I can adjust or something?

Thanks,

Lynn

nicholas
Akeeba Staff
Manager
Usually it's a setting in MySQL's configuration, but only your host can change it. I'm not sure if your host will want to help you with that :(

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!