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Akeeba Backup for Joomla!

#12932 #12895 help to understand your message and error

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Thursday, 12 July 2012 04:41 CDT

Thursday, 12 July 2012 04:34 CDT

FDigital01
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? No
Have I searched the tickets before posting? No
Have I read the documentation before posting (which pages?)? No
Joomla! version: (unknown)
PHP version: (unknown)
MySQL version: (unknown)
Host: (optional, but it helps us help you)
Akeeba Backup version: (unknown)

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

You said the problem with the restore was caused by a 3rd party extension and referred me to the error, but I am afraid I do not understand how to read the file.

I have sceanned it but cannot see any reference to an error or how to find out which extension is causing the problem.

Would it be possible for you to let me know what line you were referring to, so I can understand how to fix the problem.

i have attached the log file again.

Thank you

Thursday, 12 July 2012 04:41 CDT

nicholas
Pamela, if I recall correctly (and excuse me if I don't recall correctly at all because I reply to a few hundred tickets every week; you are not directly replying to the ticket you are referring to, therefore having me guess and base my reply on my extremely bad memory) you have a PHP error caused by a third party extension on the server you restored the site to. Sending me the backup log file, which records Akeeba Backup's activity on the site you are backing up from is as useful as giving me a fork to eat my soup. You have to look at the PHP error log of the restored site. The error message will tell you which extension is the culprit.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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