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Akeeba Backup for Joomla!

#13165 Not able to install latest version of Backup or Admin Tools

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Saturday, 04 August 2012 11:06 CDT

user43456
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? yes
Have I searched the tickets before posting? yes
Have I read the documentation before posting (which pages?)? yes
Joomla! version: 1.7.3
PHP version: 5.3.13
MySQL version: (unknown)
Host: GoDaddy
Akeeba Backup version: 3.3.11

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

I renewed both of my subscriptions and was attempting to update Backup and AdminTools to the latest versions, but I am not able to install either of them.

I tried the update within the component and that errors out with a message stating, "Component Install: Custom Install routine failure" Install Component Error.

I get this same exact error trying to install both componenets from the Extensions Manager as well.

Thanks,
Chris

nicholas
Akeeba Staff
Manager
As per our documentation, releases announcements and version compatibility matrix: Akeeba Backup 3.5.x and later, as well as Admin Tools 2.3.x and later are compatible only with Joomla! 2.5.1 and later. You have Joomla! 1.7.3; it's simply not supported.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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