Support

Hello Nicholas,

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes I did
Have I searched the tickets before posting? Yes I did
Have I read the documentation before posting (which pages?)? Yes I did
Joomla! version: 2.5.7
PHP version: 5.3.16
MySQL version: Apache/2.2.X (OVH)
Host: OVH
Akeeba Backup version: 3.5.6 pro (just updated)

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

I want to test a backup after updating akeeba to the new version and I have this message on the screen :

Sauvegarde échouée


La sauvegarde a été stoppée car une erreur a été détectée


Le message d'erreur est :


AJAX Loading Error


HTTP Status: 500 (Internal Server Error)


Internal status: error


XHR ReadyState: 4


Raw server response:


Internal Server Error

The Akeeba Backup log file is in the attached file.

Thanx for your answer

oups I forgot the attached file...

If this doesn't work please go to your Akeeba Backup Configuration page and scroll all the way down to the Fine Tuning pane. Enter the following:

- Minimum execution time: 1 second

- Maximum execution time: 7 seconds

- Runtime bias: 75%

It runs fine with these settings (see logfile in attahcment if you want). I'll try to update on serveral others website and will try these settings if falls.

OT: I've seen almost all of my French clients using OVH. I assume it's a very popular French host?

Yes they are very famous in france and on the joomla.fr forum we have a lot of discuss ont this hosting. I thing it's the most famous in our country.

Thx a lot for your debug Nicholas and hope to see you soon in real world !