Support

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: 2.5.6
PHP version: 5.2.17
MySQL version: 5.5.28
Host: bluehost.com
Akeeba Backup version: 3.6.10

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

I get this error message when I make a backup:

The backup operation has been halted because an error was detected.
The last error message was:

AJAX Loading Error
HTTP Status: 0 (error)
Internal status: error
XHR ReadyState: 0
Raw server response:

Please click the 'View Log' button on the toolbar to view the Akeeba Backup log file for further information.

I attached the log file.

Can you help me please.

Regards

Gauthier

Thank you Nicholas.

But I removed already all the backup file in Akeeba Backup: Administer Backup Files

This folder administrator/components/com_akeeba/backup is empty.

So I don't understand. Should I do something else?

Sorry.

I removed them. I am doing a backup again now. I let you know feedback.

Thanks

I did backup again and get again error. I attached the log file.

Thanks for your help.

Yes I sure because I removed about 3 GB of backup files at my root folders. So I suppose to have free disk space.

I ll do exactly what you say.

I am on process1 (5MB). Then I will do process 2 and then process 3.

I ll send you the log files if all processes fail.

THank you

ok. On my first website, it worked with 500 MB.

On my second website, process 1, 2 & 3 didn't work. Could you look at the log file?

Thanks for your help.

Regards

Gauthier

Thank you.

I tried from another computer with other browser. It doesn't work.

Unfourtunately, I couldn't change of isp.

Here is the log file. Maybe there are more info inside.

Regards.

Ok. It worked! For information:

I was uploading by ftp some backup files.

I wait it finished to start to make a backup again. It worked with 5MB. I will try agian with 50, then 500MB.

Thanks for your help.

Have a great weekend.

Gauthier