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Akeeba Backup for Joomla!

#14496 File not open

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Wednesday, 02 January 2013 09:46 CST

erkan

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: 2.5.8
PHP version: 5.3.18
MySQL version: 5.5.28
Host: Own VPS server
Akeeba Backup version: 3.6.10

 
EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

I have set up so Akeeba sends my backups to Dropbox. Then I have Dropbox installed on my computer so the backups gets downloaded to my computer automatically.

But when I move a backup from the Dropbox folder to another folder on my computer Akeeba Extract Wizard no longer works. If I extract the backup inside the Dropbox folder it works fine, anywhere else on the computer and Akeeba Extract Wizard gives me this message:

File not open.

Press OK to igonre and risk data corruption.

Press cancel to kill the program.

Any idea why it does this?

nicholas
Akeeba Staff
Manager

This happens when Windows doesn't have enough permissions to write to the output folder. Windows is using ACLs to check who can write what and where. If you're trying to extract directly to your local server's root it will most likely not work unless you give Full Access privileges to your user for that directory.

I would suggest copying the archive in your Documents folder, extract it in a sub-folder there and then copy the files to your local web server.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

erkan

I have copied the archive to the my documents folder and I am trying to extract it to a sub folder. But it doesn´t work.

Tried to transfer my archive to my desktop now, there I could extract it. Can I check folder permissions somewhere to see if I have a permission problem with the folder where I store my backups?

nicholas
Akeeba Staff
Manager

Please remember that Windows doesn't have a notion of permissions. It does have the notion of ACLs (Access Control Lists). If you're wondering, yes, you seem to have an ACL setup which doesn't allow applications not runnign as Administrator to write to that folder. Fixing them? Good luck with that. It can be as simple as granting a few security permissions to your user for that directory to something as complex as having to create a new group, add your user into it, muck around with permissions hierarchy,... Can you guess why I gave up on Windows 3 years ago? Maybe the easiest thing to do is extract to desktop and transfer the files with Windows Explorer.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

erkan

Yea I guess I have to do that, never had theese kind of problems before but I will look around in my settings to see if there maybe is a simple solution.

nicholas
Akeeba Staff
Manager

My experience with Windows is that if you try to write files into the Program Files and/or Program Files (x86) folders you need the process to run with Administrator privileges or greatly water down your ACL settings to give Full Access to Everyone for the folder you want to write to. The other alternative is using a dedicated directory for your favourite Apache/MySQL/PHP package in the hard drive's root, but sometimes Windows seems to require you to do the same kind of ACL watering down even in this case. It's Windows. It just doesn't make sense.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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